Unsere Geschäftsbedingungen (Nur in Englisch)
Purchase rules
Right of complaint
The right of complaint is the customer's right to complain about a product, that has faults or defects, that were present when the product was sold. The customer has two years to find faults or defects in the goods, which evidentially is the responsibility of the dealer. The burden of proof lies with the dealer the first 6 months and the following 1½ years with the customer. The right to complain is the customer's legal right.
Warranty
Warranty is a special agreement entered into between buyer and seller. If the customer and the dealer agree that there must be a two-year warranty for an item, the customer is allowed to complain about all types of faults and defects during this period. If so happens, it is the responsibility of the dealer to prove the error is due to non-compliance by the customer. Warranty is not the customer’s legal right.
Reasonable time
The costumer always has two months too react, after a fault or defect in a product has been discovered. Complaints within 2 months are therefore considered to be within a reasonable time and thus in accordance with the law. Complaints made later than two months may still be considered within a reasonable time, but this must be assumed to be a rarity.
The rule of presumption
The rule of presumption states that within the first 6 months after a purchase, it is presumed that a possible defect or fault with a product, was present at the time of purchase. In practicality, this means the consumer is ensured a lighter burden of proof within the first six months and thereby has an easier time exchanging the goods.
Complaint solutions
If you have a complaint, we hope you will give us a direct call on +45 42501918 or send us an email at mail@epicpanda.dk
You can also complain about a product or service purchased from us to the Danish Competition and Consumer Authority's Center for Complaint Resolution, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaint Resolution via www.forbrug.dk.
If you live in another EU country, you can submit a complaint to the EU Commission's online complaints portal. This is particularly relevant if you are a costumer residing in another EU country than Denmark. Complaints are lodged here – http://ec.europa.eu/odr. When submitting a complaint, you must indicate our e-mail address mail@epicpanda.dk.
Trading terms for private customers
The following sales and delivery terms apply to all deliveries from epicpanda.dk. The conditions apply in the case where a general purchase has been made via the website and no other written agreement has been entered into.
Payment methods for purchases in the online store.
Visa
Visa Electron
MasterCard
Apple pay
Google pay
Paypal
Delivery
We deliver to all locations in Germany.
With special agreement (requested in writing) to other places in the world
Free Postage to GLS parcel shop in Germany at 100 Euro.
Shipping Data
It is the customer's responsibility that all data they provide to Epic Panda when placing an order is correct. Epic Panda cannot be held responsible if you as a customer have submitted incorrect data.
Documentation and instructions
If there are product descriptions and user instructions for the item, these are included with the delivery from Epicpanda.de. If you want further information or advice from us, this is for guidance only.
VAT
19% VAT is charged on all purchases of new products ordered from Germany and sent to Germany.
When buying from abroad, VAT may be imposed from the country you buy from.
Profit margin scheme for used items, the buyer does not have a deduction for the VAT, these goods will be marked with (recycling)(Genbrug) or (BMO) which stands for the Danish words for used margin scheme
Delivery time and transport
Delivery of goods purchased in epicpanda.de is considered to have taken place when the buyer have received the item. Goods are normally shipped with GLS.
Normal delivery time is 2-3 days. Transport will be longer to countries other than Germany.
Delivery on pre-orders
As a rule, we do not split orders up, so if you order a combination of pre-orders that are released at different times and/or stocked products in the same order, everything will be sent when the last product is released or received in our warehouse. So if you want to order several products that are released on different days and want them to arrive by their different release dates, then you must place an order per product/release date.
Payment for pre-orders
As a rule, we never deduct the money from a pre-order before your order is dispatched if you pay with Credit card.
However, when paying via Paypal, we withdraw the money shortly after the order has been placed, it remains in our PayPal account until your order has been dispatched. We do this because Paypal max allows us to withdraw the money 30 days after an order has been placed.
The risk for the goods
The risk for goods purchased in Epic panda passes to you as a consumer at the time of delivery.
Complaint
Any errors or deficiencies in delivery from Epicpanda.de must be claimed within a reasonable time after you have discovered the error. It is your duty to indicate and, on request, show how the error or deficiency manifests itself. If you discover an error, you must quickly contact Epicpanda.de either via e-mail support@epicpanda.dk or by tel. +45 42501918. As a customer of epicpanda.de, you have 24 months right of complaint after you have received the goods. For goods with a limited shelf life, your right of appeal is limited by the shelf life period that Epic panda has given you.
Unless otherwise stated, all goods on Epicpanda.de's website are subject to a 24-month right of complaint. The burden of proof for errors or omissions lies with Epicpanda.dk for the first 6 months, and with the customer for the following 18 months.
All demo items have a 3-month right of return, unless otherwise stated.
If the customer wishes to report errors or deficiencies, this must be done in writing to epicpanda.de no later than 60 days after the error or deficiency has been discovered. The customer must give epicpanda.de a reasonable opportunity to inspect the item in question. epicpanda.de is not responsible for further damages or damages as a result of continued use after errors or defects have been discovered, or if the customer changes or repairs the product without permission from epicpanda.de
Epicpanda.de's responsibility in the event of a complaint is limited to the repair or exchange of a defective item, or refund of the price of the item. Damage to a product, caused by incorrect use, modifications or gross abuse by the customer, is not covered by the right of complaint. Epicpanda.de cannot be held responsible for loss of data or other indirect consequences as a result of a defective or defective product sold by Epicpanda.de.
Application of the right of complaint
Complaints regarding errors and defects must be notified to Epicpanda.de within a reasonable time after receipt of the goods. The customer is asked to make a statement about the product's fault or deficiency in connection with the complaint, as failure to do so may mean an extension of the remedial process due to fault finding. Goods that are not covered by the right of complaint will be returned at the customer's expense. Goods returned on cash on delivery or otherwise sent with missing postage are refused receipt by Epicpanda.de
Returned goods without errors
When an item is returned to epicpanda.de, where an error or defect, defined and specified by the customer, is not found, the item will be returned to the customer. Goods must be returned with an invoice/order confirmation/receipt copy, where the time of purchase for the complained about product appears, as well as a description of the fault, as the item will otherwise be stored until the invoice/order confirmation/receipt copy is available, and error notification on the product.
Safe return
All goods that are returned must be securely wrapped. Damage as a result of poorly packaging may cause your rights to expire. If a product purchased at epicpanda.de is received wrapped in antistatic material, in the event of a return, it must also be wrapped in corresponding antistatic material. If a returned item has been damaged due to lack of packaging, this could result in the loss of your rights, depending on whether the item has been damaged.
Used goods
We provide the same guarantees and complaints on used goods as on new goods.
if one-time codes are usually included for a game or other used product, then these codes may have been used and Epic Panda ApS does not replace these or does not see this as a complaint case since the item has been used and it is natural that these one-time codes can already be used by a previous owner.
Right of withdrawal
Your cancellation period starts from the day you receive your item. You must have addressed an inquiry to us via email within the right of withdrawal period. You must bear the costs associated with returning the item to Epicpanda.de. In case of refusal to receive a package from Epicpanda.de, postage and return postage will be deducted from the customer's purchase amount as this is seen as a cancellation of the purchase.
When picking up an item, there is no cash right of return, as you have the opportunity to examine the item before the transfer/transfer of risk takes place.
The full price of the goods will be refunded within 30 days, we will also pay the original shipping price you paid to us at the time of purchase if the entire order is returned, in accordance with § 12c of the Consumer Contracts Act, provided that the product complies with regulations on condition. Read more about the new consumer legislation below.
The item must be returned directly to the following address
Epic Panda
Taksvej 6
7400 Herning
Denmark
14-day right of return
When you buy an item online, you always have a 14-day right of cancellation.
The package must be sent by delivery to business.
The package must be clearly labeled "14 day right of withdrawal". Returns due to regret are at the buyer's own expense. It is recommended that the item be returned as parcel with tracking, This removes any doubt as to whether the item has been delivered to Epicpanda.de. Furthermore, the customer has the option of calling for the package if delivery has not taken place. Goods that are returned on cash on delivery or that are sent without postage are refused to be received by Epicpanda.de
The amount is returned via your original means of payment
If you have paid with paypal, we will only refund through bank transfer
Add-on 365-day right of return
In your basket, you have the option to purchase a 365-day right of return per product instead of just 14 days. You can select the option for each product line and pay for each simple product. In other words, if you buy 2 identical products, you will be charged 1 Euro per product. However, the same rules for the right of return apply with a few individual exceptions. original postage will not be refunded, if you have paid with paypal, we will only refund through bank transfer, payment fees will not be refunded and we will deduct our bank transfer costs from the amount if it is to a foreign account.
Extended Christmas gift exchange
At Christmas time, however, we are happy to exchange Christmas gifts until 16 January (this applies to gifts bought November and December before Christmas, which can then be exchanged until the nearest 16 January.)
Refusal of Receipt of delivery from Epic Panda.
If you have placed an order on Epicpanda.de and then refuse to receive the order, or choose not to pick it up at a parcel shop, then this does not count as a 14 days right of return of the purchase, but a cancellation of the order and in such cases Epic Panda is entitled to impose all expenses for freight and more both ways on the customer, so that they are deducted from the amount returned by the customer.
The new consumer legislation
Take the clothes home and try them on
When you buy clothes either from the webshop or one of Epic Panda's physical stores, you are always allowed to try the product at home. However, the prerequisite is that the surroundings you are in do not affect the clothes by e.g. odors such as smoking, traces of use or the like.
Depreciation of product
If you have used or washed the garment, it will create a depreciation of at least 50%. The amount of the depreciation is determined by Epic Panda after the item has been received. This applies to both physical stores and webshops.
Safe return
All goods that are returned must be securely wrapped. Damage because of defective packaging may cause your rights to expire. If an item purchased from Epicpanda.de is wrapped in antistatic material, the item must also be wrapped in antistatic material in the event of a return. If a returned item has been damaged due to lack of wrapping in antistatic material, this will result in the loss of your rights.
Purchase agreement
A binding purchase agreement has not been entered into with Epicpanda.de before you have received an order confirmation, Epicpanda.de does not store the order confirmation after it has been sent to the customer. In the event of stock errors and typing errors, Epic Panda can cancel the purchase agreement, however, Epic Panda will always strive to obtain the goods as soon as possible in the event of such errors and at the same time provide good communication with the customer.
Refund on return.
We will pay back the money on return via original payment method if used, Payment card, Epay or Applepay
If other payment methods have been used, we can only refund via bank transfers.
Pre-order Disclaimer:
We never put more products up for pre-order sale than we have ordered home. However, there is a possibility that there will be a post-allocation from the supplier's side, over which we are not in control. Therefore, it will always be first come, first served with pre-orders. in 9 out of 10 cases we can cover all pre-orders, so the earlier you order the more certain you are of being first in the queue! We therefore reserve the right to cancel pre-orders if external conditions mean that we cannot deliver the product.
ATTENTION:As a rule, we do not split orders, so if you make several pre-orders in the same order, everything will be sent when the last product is released, so if you want to order several products that are released on different days and want them to arrive on the release date, then you place an order per product/release date
Prices
All prices for new products are incl. 19% VAT and in Euro, where nothing else is mentioned. The prices are only valid within Germany's borders. Reservations are made for currency changes, force majeure, delivery failure, tax changes, out-of-stock items and printing errors. The stated price at the time of ordering is the applicable ordering price, and the price does not change either in the event of a price decrease or increase.
Delivery
Any delivery time given by Epicpanda.de is just an estimate. Epicpanda.de reserves the right for sold-out and discontinued items. Epicpanda.de cannot be held responsible for losses, directly or indirectly, from a delay in the delivery of the goods. Nor will a delay entitle the buyer to terminate or cancel the contract, unless the delay exceeds 60 days.
Purchase of delivery
When you place an order with delivery, the delivery agreement is an agreement between you as the customer and the carrier. As a company, we just resell the delivery for you and act as an intermediary and deliver your order to the carrier for you. Any problems arising with a carrier are a matter between you and the carrier. however, we are happy to help as much as we can.
Risk
The risk for goods purchased at Epicpanda.de passes to the buyer at the time of delivery.
Retention of title
Epicpanda.de reserves the right of ownership to the Product as long as full payment for the ordered Product has not been received.
Until ownership has been transferred to the Customer, the goods must be stored and maintained properly. The goods must be stored separately from other goods, so that it is possible to identify the goods as Epicpanda.de's property. Identification labels, prints and the like must not be destroyed or removed from the product or packaging. Damage to the product, in addition to what is caused by usual wear and tear, must be compensated by the customer. The customer undertakes not to, without Epicpanda.de’s written consent, dispose of the goods sold in a way that could impair Epicpanda.de's security in the goods, including pledging, renting or lending the goods.
Reservations
Reservations are made for sold-out and discontinued items, as well as printing and typing errors on the entire Epicpanda.de website.
Promo Campaigns
Max one Promo campaign per customer. Epic Panda reserves the right to remove promo campaigns from orders if the same customer has used the campaign several times.
Trading conditions for B2B Sales
Special provisions for traders
The same sales conditions apply as for consumers, however with the following modification; there is no right of withdrawal for traders, a 1-year right of complaint applies from the original invoice date. Exchange or repair does not result in a new 1-year complaint period running, Epicpanda.de reserves the right of ownership to goods purchased on credit until the full purchase price is paid, all costs in connection with enforcement of the retention of title are the responsibility of the buyer, who accrues interest from the due date with 1.5% per started month.
contact us via telephone +45 42501918 or kristian@epicpanda.dk if you wish to purchase products for resale to end consumers.
Personal data handling (GDPR)
Below you can read more about our policy for the processing of personal data that you submit when you visit our websites, sign up for the newsletter or use other services associated with Epic Panda ApS.
We want transparency so that we can inform you about how we collect and process your information.
At Epic Panda, we have great respect for your privacy, and therefore take data responsibility seriously. We handle your personal data in accordance with the Personal Data Act and the EU General Data Protection Regulation (GDPR) and related legislation.
Contact information
You can contact us via e-mail at mail@epicpanda.dk or by mail to:
Epic Panda ApS
Taksvej 6 7400
Herning
Denmark
tel: 0045 42501918
What is personal data?
All information that may directly or indirectly relate to you as a person is personal data. This can be your name, address, e-mail, phone number, birthday or IP address. Sensitive data has special rules. Therefore, it is entirely voluntary if you wish to provide this data.
Your rights
As a data subject, you have the following rights:
Withdrawal of consent
If you have given us your personal data through consent, you can always withdraw your consent. After this, we will delete all your information that is subject to consent.
Except in certain cases:
-
You have an open order that has not yet been shipped or only partially shipped
-
You have a financial balance with Epic Panda, regardless of payment method
-
If you have made a purchase on Epic Panda, we retain your personal data with regard to the accounting rules (Only stored in our secured accounting program)
-
Your credit application has been rejected within the last three months
Right to information and control
If you want a copy of the information we have about you, you can request this and also have it moved to another data controller, in accordance with the legislation.
You also have the right to have your data changed if errors or omissions occur.
Right to object
You have the right to object to your data being used for legitimate interests, whereupon we do not use your information, unless we can demonstrate a factual reason that overrides your wishes and rights and/or on the basis of legal requirements . Below you can also object to profile analyzes for the use of marketing analyses.
Collection of personal data
When you use a contact form or order form, or contact us as a customer, we collect personal data directly from you.
When contacting us by email, phone or post, we also collect this data, as it is necessary for us to be able to answer you. Any data you choose to provide to us is also collected.
If you sign up for our newsletter, you also give active consent that we may use your data to send you marketing emails.
Storage of personal data
We store your information as long as you choose to be a customer, or receive newsletters, or anything else from us.
Disclosure of personal data
We use a number of IT systems so that we can deliver our services to you. Therefore, some of your data is stored with our suppliers, who are also covered by the GDPR legislation. At Epic Panda, we do not sell your personal data on to other parties.
Cookie and privacy policy at Epic Panda ApS
Introduction
When you visit our website, information is collected about you, which is used to customize and improve our content and to increase the value of the advertisements displayed on the site. If you do not want information to be collected, you should delete your cookies (see instructions) and refrain from further use of the website. Below we have elaborated on which information is collected, its purpose and which third parties have access to it.
Cookies
The website uses "cookies", which are text files that are stored on your computer, mobile phone etc. accordingly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain harmful code such as virus.
It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering
If you delete or block cookies, ads may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content that you cannot access.
Personal information
General
Personal information is all kinds of information that can be attributed to you to one extent or another. When you use our website, we collect and process a range of such information. This happens e.g. by general access to content if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, otherwise use services or make purchases via the website.
We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you give explicit consent to and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or when making a purchase.
Security
We process your personal data securely and confidentially in accordance with applicable legislation, including the Personal Data Regulation and the Data Protection Act. Your information will only be used for the purpose for which it was collected and will be deleted when this purpose has been fulfilled or is no longer relevant.
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.
Purpose
The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to be able to deliver the services you have requested, such as e.g. to send a newsletter. In addition, we use the information to optimize our services and content.
Period of storage
The information is kept for the period of time permitted by law and we delete it when it is no longer necessary. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.
Disclosure of information
Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age segment, etc. are passed on to third parties to the extent that this information is known. You can see which third parties are involved in the section on "Cookies" above. The information is used for advertising targeting.
We also use a number of third parties to store and process data. These only process information on our behalf and may not use it for their own purposes.
Dissemination of personal data such as name and e-mail etc. will only take place if you give consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.
Insights and complaints
You have the right to be informed of which personal data we process about you in a common format (data portability). You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: support@epicpanda.dk. If you want to complain about our processing of your personal data, you also have the option of contacting the Danish Data Protection Authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to the above-mentioned e-mail address.
Publisher
The website is owned and published by:
Epic Panda ApS
Taksvej 6
7400 Herning
Denmark
Telephone: +45 42 50 19 18
Email: support@epicpanda.dk
|
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Personal data handling (GDPR)
Below you can read more about our policy for processing personal data that you provide when you visit our websites, sign up for the newsletter or use other services associated with Epic Panda.
We want transparency so we can inform you about how we collect and process your information.
At Epic Panda, we have great respect for your privacy, and therefore take data responsibility seriously. We handle your personal data in accordance with the Personal Data Act and the EU General Data Protection Regulation (GDPR) and related legislation.
Contact Information
You can contact us via e-mail at mail@epicpanda.dk or by post to:
Epic Panda ApS
Taksvej 6 7400
Herning
tel: +0045 42501918
What is personal data?
All information that may directly or indirectly relate to you as a person is personal data. This can be your name, address, e-mail, phone number, birthday or IP address. Sensitive data has special rules. Therefore, it is entirely voluntary if you wish to provide this data.
Your rights
As a data subject, you have the following rights:
Withdrawal of consent
If you have given us your personal data through consent, you can always withdraw your consent. After this, we will delete all your information that is subject to consent.
Except in certain cases:
You have an open order that has not yet been shipped or only partially shipped
You have a financial balance with Epic Panda, regardless of payment method
If you have made a purchase on Epic Panda, we retain your personal data in terms of the accounting rules (Only stored in our secure accounting program)
Your credit application has been rejected within the last three months
Right to information and control
If you want a copy of the information we have about you, you can request this and also have it moved to another data controller, in accordance with the legislation.
You also have the right to have your data changed if errors or omissions occur.
Right to object
You have the right to object to your data being used for legitimate interests, whereupon we do not use your information, unless we can demonstrate a factual reason that overrides your wishes and rights and/or on the basis of legal requirements. Below you can also object to profile analyzes for the use of marketing analyses.
Collection of personal data
When you use a contact form or order form, or contact us as a customer, we collect personal data directly from you.
When contacting us by email, phone or post, we also collect this data, as it is necessary for us to respond to you. Any data you choose to provide to us is also collected.
If you sign up for our newsletter, you also give active consent that we may use your data to send you marketing emails.
Storage of personal data
We store your information as long as you choose to be a customer, or receive newsletters, or anything else from us.
Dissemination of personal data
We use a number of IT systems so that we can deliver our services to you. Therefore, some of your data is stored with our suppliers, who are also covered by the GDPR legislation. At Epic Panda, we do not sell your personal data on to other parties.
Cookie- og privatelifespolitik - Epic Panda ApS
Introduction
When you vissit our website, then we will gather some information about you automatic, we use these information to adapt og prepare our content, and increase the value of our ads you can see on the site. If you do not withs us to gather these information, then you should delete your cookies and then stop using our site.
You can read here what we collect of information and what we use them for, and what third party partners has acces to them.
Cookies
Websitet uses "cookies" it is a textfile that are safed on your computer or mobile device. wich goal is to remember what settings, and make statistics and ads that are more specifik for you. Cookies can not have form harmfuld data or virus
it is possible to delete or block the use of cookies, please see this page for advice http://minecookies.org/cookiehandtering
If you delete or block cookies, advertisements may become less relevant to you and appear more frequently. You may also risk that the website does not function optimally and that there is content that you cannot access.
Personal information
In general
Personal information is all kinds of information that can be attributed to you to one extent or another. When you use our website, we collect and process a range of such information. This happens e.g. by general access to content if you sign up for our newsletter, participate in competitions or surveys, register as a user or subscriber, otherwise use services or make purchases via the website.
We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent that you give explicit consent to and enter the information yourself, the following are also processed: Name, telephone number, e-mail, address and payment information. This will typically be in connection with creating a login or when making a purchase.
Security
We process your personal data securely and confidentially in accordance with applicable legislation, including the Personal Data Regulation and the Data Protection Act. Your information will only be used for the purpose for which it was collected and will be deleted when this purpose has been fulfilled or is no longer relevant.
We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or coming to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.
Purpose
The information is used to identify you as a user and show you the ads that are most likely to be relevant to you, to register your purchases and payments, and to be able to deliver the services you have requested, such as e.g. to send a newsletter. In addition, we use the information to optimize our services and content.
Period of storage
The information is kept for the period of time permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.
Disclosure of information
Data about your use of the website, which advertisements you receive and possibly clicks on, geographic location, gender and age segment, etc. disclosed to third parties to the extent that this information is known. You can see which third parties are involved in the section on "Cookies" above. The information is used for advertising targeting.
We also use a number of third parties to store and process data. These only process information on our behalf and may not use it for their own purposes.
Dissemination of personal data such as name and e-mail etc. will only happen if you consent to it. We only use data processors in the EU or in countries that can provide your information with sufficient protection.
Insights and complaints
You have the right to be informed of which personal data we process about you in a common format (data portability). You can also object to the use of information at any time. You can also revoke your consent for information about you to be processed. If the information processed about you is incorrect, you have the right to have it corrected or deleted. Inquiries about this can be made to: support@epicpanda.dk. If you want to complain about our processing of your personal data, you also have the option of contacting the Danish Data Protection Authority.
If you no longer wish for us to process your personal data or for us to limit the processing of your personal data, you can also send us a request to this effect to the above-mentioned e-mail address.
Publisher
The website is owned and published by:
Epic Panda ApS
Taksvej 6
7400 Herning
Telephone: +45 42 50 19 18
Email: support@epicpanda.dk |
